At AWI, we’re committed to ensuring that every item you purchase is a perfect fit for your style and comfort. If something isn’t right, we’re here to assist with an easy exchange process.
Eligibility for Exchange
- Exchanges are accepted within 14 days of delivery.
- Items must be:
- Unworn and unwashed, free from stains, odors, or damage.
- In their original condition, with all tags and packaging intact.
How to Initiate an Exchange
- Contact Us: Email us at [email protected] with your order number and the item(s) you wish to exchange.
- Share Preferences: Mention the size, color, or style you’d like in exchange.
- Return Instructions: Follow the instructions provided to return the item.
Exchange Timeline
- Once we receive and inspect the returned item, your exchange will be processed within 5-7 business days.
- If the requested item is unavailable, you may choose:
- A store credit (valid for 6 months).
Shipping Details
- Domestic Orders:
- Customers are responsible for shipping costs to return the item.
Exclusions
The following items are not eligible for exchange:
- Final sale or discounted items.
- Personalize
- Items showing signs of wear or alteration.
Faulty or Incorrect Items
If your item arrives damaged or incorrect:
- Notify us within 48 hours of receiving the order with photos of the issue.
- We’ll prioritize replacing or refunding the item at no extra cost.
Recommendations
- For a seamless process, please retain proof of postage and consider using a tracked service.
We strive to provide you with an effortless shopping experience. For any questions, feel free to reach out to us at [email protected]